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SB6190 T3/T4 timeouts

Frequent Visitor

SB6190 T3/T4 timeouts

As an update to my original post that was archived, I reached out to Arris technical support regarding my random T3/T4 timeouts on new equipment. After a Comcast visit and being told via the comcast phone support that my signal strength was above average, Arris tells me otherwise.  Below is a screen shot of an old modem status. According to Arris, I should be receiving 8 bonded upstream channels and a MINIMUM power value of 45.00 dBmV.  So, for anyone with Arris equipment experiencing this same issue, I hope you find the information useful.

Screenshot_20180724-223354_Chrome.jpg
Diamond Problem Solver

Re: SB6190 T3/T4 timeouts


@Jsnyder56 wrote:

According to Arris, I should be receiving 8 bonded upstream channels 


They were incorrect. Comcast offers only 4 upstream channels systemwide at this time.

Frequent Visitor

Re: SB6190 T3/T4 timeouts

Fair enough, why do I only see 3?
Diamond Problem Solver

Re: SB6190 T3/T4 timeouts

Unless there is a noise ingress problem, some areas still only have 3 channels present on the local system..
Frequent Visitor

Re: SB6190 T3/T4 timeouts

Thanks, I have a technician coming out this morning so hopefully we can get this resolved once and for all.
Diamond Problem Solver

Re: SB6190 T3/T4 timeouts

Good luck with it !