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SB6121 compatibility with ASUS RT-AC68U?

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SB6121 compatibility with ASUS RT-AC68U?

We've been having issues with our internet connection over the past few months. Currently using the SB6121 which we got 3-4 years ago. Wifi signal is connected to devices but the internet connection will intermitently drop out. We unplug router and modem which usually fixes the issue. Someties for days, sometimes only for minutes before we have to re-unplug and plug back in.

 

We live in an OLD building (connections may be wonky?) with 11 other apartments. Only reason I don't think it's the building / tenants is that we had this issue in our last home with only one other tenant on the property.

 

I've included our down and upstreams below:

Downstream Bonding Channel Value
Channel ID
Frequency 513000000 Hz  519000000 Hz  525000000 Hz  531000000 Hz 
Signal to Noise Ratio 35 dB  36 dB  36 dB  36 dB 
Downstream Modulation QAM256  QAM256  QAM256  QAM256 
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
4 dBmV   3 dBmV   3 dBmV   3 dBmV  

 

Upstream Bonding Channel Value
Channel ID
Frequency 30100000 Hz  36500000 Hz  17300000 Hz  23700000 Hz 
Ranging Service ID
Symbol Rate 5.120 Msym/sec  5.120 Msym/sec  5.120 Msym/sec  5.120 Msym/sec 
Power Level 43 dBmV  43 dBmV  43 dBmV  43 dBmV 
Upstream Modulation [2] QPSK
[1] 16QAM
[3] 64QAM
 
[2] QPSK
[1] 16QAM
[3] 64QAM
 
[2] QPSK
[1] 16QAM
[3] 64QAM
 
[2] QPSK
[1] 16QAM
[3] 64QAM
 
Ranging Status Success  Success  Success  Success 

 

Signal Stats (Codewords) Bonding Channel Value
Channel ID
Total Unerrored Codewords 95791533  94879526  94879703  94879881 
Total Correctable Codewords 20  10  11  11 
Total Uncorrectable Codewords 624  551  526  494 

 

I appreciate any trouble shooting you may be able to offer. Not sure if it's our router (only about 18 months old), modem, building, interference with the neighbors, or some combination of all of them.

Expert

Re: SB6121 compatibility with ASUS RT-AC68U?

Hi @jojenreed

Your signal levels look fine. Can you post your error/event log, please?


I am not an employee.