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SB 6183 Multiple T3/T4 timeouts

qlock1984
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‎02-17-2021 10:59 PM

SB 6183 Multiple T3/T4 timeouts

I have been facing intermittent connection drop out for the past one week or so.  Tried talking to the customer support rep (who did some test and found everything okay with the line) & switching off the modem multiple times as recommended but the issue persists. Here is the event log from my SB 6183.  Can someone please help?

 

Time Priority Description

Sat Feb 13 16:29:29 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Sat Feb 13 16:33:49 2021Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Sun Feb 14 23:38:18 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Sun Feb 14 23:38:18 2021Critical (3)Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Sun Feb 14 23:38:18 2021Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Sun Feb 14 23:38:30 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Sun Feb 14 23:42:50 2021Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.0;CM-VER=3.0;
Mon Feb 15 10:31:02 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Mon Feb 15 10:35:22 2021Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.0;CM-VER=3.0;
Mon Feb 15 10:56:23 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Mon Feb 15 10:56:23 2021Critical (3)Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Mon Feb 15 10:56:23 2021Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Mon Feb 15 10:57:01 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Mon Feb 15 11:01:21 2021Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Mon Feb 15 11:05:11 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Mon Feb 15 11:09:31 2021Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.0;CM-VER=3.0;
Mon Feb 15 11:28:58 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Mon Feb 15 11:33:18 2021Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Mon Feb 15 11:39:12 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Mon Feb 15 11:43:32 2021Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Mon Feb 15 12:16:06 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Mon Feb 15 12:16:06 2021Critical (3)Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Mon Feb 15 12:16:06 2021Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Mon Feb 15 12:16:40 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Mon Feb 15 12:21:00 2021Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Mon Feb 15 12:28:49 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Mon Feb 15 12:33:10 2021Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.0;CM-VER=3.0;
Mon Feb 15 12:50:30 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Mon Feb 15 12:50:30 2021Critical (3)Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Mon Feb 15 12:50:30 2021Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Mon Feb 15 12:50:30 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Mon Feb 15 12:54:50 2021Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Mon Feb 15 13:44:24 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Mon Feb 15 13:48:44 2021Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Tue Feb 16 08:41:42 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 16 08:46:02 2021Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.0;CM-VER=3.0;
Tue Feb 16 08:55:36 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 16 08:59:56 2021Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.0;CM-VER=3.0;
Tue Feb 16 10:10:33 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 16 10:10:33 2021Critical (3)Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 16 10:10:33 2021Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 16 12:06:57 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 16 12:22:29 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 16 12:26:49 2021Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Tue Feb 16 13:25:58 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 16 13:25:58 2021Critical (3)Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 16 13:25:58 2021Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 16 18:16:21 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 16 18:20:41 2021Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 16 18:30:08 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 16 18:34:28 2021Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Time Not EstablishedCritical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.0;CM-VER=3.0;
Tue Feb 16 19:02:46 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 16 19:02:46 2021Critical (3)Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 16 19:02:46 2021Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 16 19:10:26 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 16 19:10:26 2021Critical (3)Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 16 19:10:26 2021Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 16 19:10:45 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 17 10:41:25 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 17 10:41:25 2021Critical (3)Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 17 10:41:25 2021Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 17 10:41:28 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 17 10:41:28 2021Critical (3)Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 17 10:41:28 2021Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 17 10:42:13 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 17 10:46:33 2021Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Wed Feb 17 11:33:40 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 17 11:33:40 2021Critical (3)Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 17 11:33:40 2021Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 17 11:33:48 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 17 11:33:48 2021Critical (3)Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 17 11:33:48 2021Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 17 11:34:07 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 17 11:34:07 2021Critical (3)Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 17 11:34:07 2021Critical (3)16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 17 11:39:40 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 17 20:38:30 2021Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 17 20:42:50 2021Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=bc:2e:48:d7:ee:bc;CMTS-MAC=00:01:5c:9e:6e:63;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
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Reply
ComcastPeterH
Official Employee
‎02-17-2021 11:21 PM

Re: SB 6183 Multiple T3/T4 timeouts

Hello @qlock1984 and thank you for reaching out to the Comcast Digital Care Team via our Forum. First off I want to say we never want to see you having any issues with your Xfinity internet as that would be frustrating. I know I would be reaching out as well if I was in your shoes too! Rest assured you are in good hands with our team of experts to work alongside of you each step of the way to resolve your connection. Second we are really thankful for you providing your logs as that information is very helpful. 

 

I know you stated that you already called in and spoke with our professional agents on the phone and already did resets. We just want to make sure everything has been covered for you as far as troubleshooting goes. Did you already try these steps?

 

All coaxial cable connections in the home should be "finger tight".
Please check in the following order for me.
1. Check the coaxial cable at the wall plate.
2. Check the coaxial cable at the Internet device.
3. Adjust/remove splitter if applicable.
4. Ensure device is located at originally installed outlet.
5. Ensure any amplifier within the home (if applicable) is connected to power and reset if possible.


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EG
Expert
‎02-18-2021 12:47 AM

Re: SB 6183 Multiple T3/T4 timeouts

@qlock1984 

Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.




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