Community Forum

Ring door bell issues

New Poster

Ring door bell issues

I am a new customer, I have a Ring 2 doorbell and it is not completely working with Xfinity. I researched this issue and it appears that there are others with the same problem. What can you do to correct this problem. When someone comes to my door, I could see who it was thru the camera and speak to them even from my office. Now with Xfinity all I get is a black screen. Help!!


Re: Ring door bell issues

Are you associating it with your home network's current WiFi broadcast name (SSID) and your WiFi network's current password / network security key ?


Have you tried searching for help ?;

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!