Community Forum

Reset gateway?

New Poster

Reset gateway?

Yesterday at 2pm all our computers would not access the internet. They kept going to:

 

https://register.be.xfinity.com/activate

 

where it said:

 

Welcome to Xfinity!
Before we get started, please check that the cables connecting your equipment are as tight as possible.
Lets Get Started!
Already have a code?

 

I have no idea why this happened out of the blue.

With some research, it looks like we need to reset our gateway (is that correct?)..

We do not have a comcast modem, we bought our own and it has worked great for years.

We also do not have iphones or android.

How do I reset the gateway without an app?

 

New Poster

Re: Reset gateway?

Duh, you go to the website and activate it..!

Sorry, I thought I read where you had to have an app to do this..

Why do I suddenly need to 'activate' my service?

Diamond Problem Solver

Re: Reset gateway?

Seems like it may have lost its provisioning / registration with the system. Have you first tried powercycling / re-starting the device ? No joy ? Try hard resetting the device by pressing and holding in the recessed reset button on the rear for 30 seconds.

 

Still no joy, call 1-800-comcast and ask a rep to *roll and re-provision* the modem. Also ask them to confirm that the provisioning and account data in their database is correct and complete.

Silver Problem Solver

Re: Reset gateway?

Good advice from EG. It happened to me in the dim and distant past, I just went through the activation and it never happened again.