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Reprovisioning Modem?

New Poster

Reprovisioning Modem?

How do I go about getting my modem reprovisoned? I'm stuck in an activate service loop, and other users have reported that as being the solution if resetting/hard resetting my router and modem isn's successful. 

New Poster

Re: Reprovisioning Modem?

I would try restting the router with the reset button first.  Then just see if you  swap for another at the service center

 

Expert

Re: Reprovisioning Modem?

Hi @watMango

Thank you for visiting the forums!

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

 

If you don't wish to wait for a reply call 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

Re: Reprovisioning Modem?

The modem is brand new and has already been reset several times. 

New Poster

Re: Reprovisioning Modem?

Managed to get in contact with an agent; the issue is resolved!

Official Employee

Re: Reprovisioning Modem?

Managed to get in contact with an agent; the issue is resolved!

Glad to hear! Post again if you need to!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!