Community Forum

Re: getting redirected to the Xfinity activation page

New Poster

Re: getting redirected to the Xfinity activation page

I do not have new equipment and this is happening now to one of my two laptops, not both. I'm reporting this from one Win7 device while the other Win7 is redirected to the activation page. My equipment has been activated for 8 months. And it just started an hour ago or so.

Expert

Re: getting redirected to the Xfinity activation page

As stated in that other person's thread, try calling 1-800-comcast and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: getting redirected to the Xfinity activation page

pete_macgregor, I'd be happy to take a look at your modem's provisioning errors on the back end. Thanks for taking the time to post here! Please send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: getting redirected to the Xfinity activation page

Thank you! I did speak to a tech who had to reset the device a couple of times but it eventually worked.