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Re: admin tool user/pass and reset

New Poster

Re: admin tool user/pass and reset

I'm having the same problem @ComcastJoeTru  - can you help me out, too? Thanks.

Official Employee

Re: admin tool user/pass and reset

Hi there, wzzl. Sorry to hear you're locked out of the admin tool and that the factory reset hasn't worked - it usually does! I would be happy to help you out with this remotely. Go ahead and send me a private message with your name and I will get you taken care of. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

 

Thank you. 


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Official Employee

Re: admin tool user/pass and reset

Hi again, wzzl. I ended up not hearing back from you on this, so I have gone ahead and completed this interaction. If you do end up needing further support with this, please send me that PM. Thank you, take care!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!