Hi there, wzzl. Sorry to hear you're locked out of the admin tool and that the factory reset hasn't worked - it usually does! I would be happy to help you out with this remotely. Go ahead and send me a private message with your name and I will get you taken care of.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Hi again, wzzl. I ended up not hearing back from you on this, so I have gone ahead and completed this interaction. If you do end up needing further support with this, please send me that PM. Thank you, take care!