Community Forum

Re: Xbox one throttled?

Frequent Visitor

Re: Xbox one throttled?

I'm wondering the same thing. i upgraded to the gigabit pmcan so that i could enjoy my gaming experience and now i'm getting 16 up and 58 down, but 790 on my phone.
Frequent Visitor

Re: Xbox one throttled?

in was getting 200 Mb down. Seemingly, that has largely shrunk.
Official Employee

Re: Xbox one throttled?

Acolem30, I can double check the signal levels in your home. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Xbox one throttled?

Same here but not on X BOX. My desktop tests well with 300 down and 23 up.My two nvidia shields were testing at around 260 down and 22 up hard wired but the down has shrunk to less than 120 on the shields. Downloads that were taking 90 seconds at 11 mbs are now taking 5 minutes at 650 kbs to 2 mbs.Up is still good at 22. Units are hard wired with cat 6 and 7 ethernet. Throttled?

Frequent Visitor

Re: Xbox one throttled?

Yes, coincidentally this change aligns with the recent maintenance window Comcast had in my area. Net neutrality is becoming a myth.
Frequent Visitor

Re: Xbox one throttled?

I am wondering if this problem correlates to the couple of maintenance updates we had in our area recently. Very early morning updates and reboots of the system.

Frequent Visitor

Re: Xbox one throttled?

i just did a speed test using microsoft edge on my xbox one x abd i got 300Mbps download and 27Mbps upload five times. i ran a network test on xbox live and im getting 116.28Mbps download and 16.19 Mbps upload. Why is that? Hmmmm... throttling maybe?
Frequent Visitor

Re: Xbox one throttled?

Is this not a public forum?
Expert

Re: Xbox one throttled?


@acolem30 wrote:
Is this not a public forum?

You may want to review the Xfinity Forum Acceptable Use Policy and the Xfinity Forum Guidelines  , which you agreed to once you signed up. 

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Xbox one throttled?

Could you be more explicit. That covers a plethora of things. Do you mind providing more detailed instructions.
Frequent Visitor

Re: Xbox one throttled?

Listening to internet radio right now.Receiver connected via ethernet.It is working but the orange light in the back of the router is flashing instead of the green. When the orange light is flashing when using my streaming devices it will not connect.Cisco xb3 router. Wi-Fi is always good but my speeds with Wi-Fi and ethernet are almost the same. Do I need to get a new router? Router has a Mfg. date of 4/15

Frequent Visitor

Re: Xbox one throttled?

Router is flashing orange instead of green. :0)

Frequent Visitor

Re: Xbox one throttled?

That means your connection is less than 100Mbps i believe. Get a CAT 7 ethernet cable.
Expert

Re: Xbox one throttled?

@locoenlacabesa. FWIW, if the ethernet cable is indeed the issue, CAT6 cable will do. Are you certain that your receiver has a 10/100/1000 (gigabit) ethernet port ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Xbox one throttled?

But a CAT 7 is better
Expert

Re: Xbox one throttled?

Why ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Xbox one throttled?

The threshold for throughput is higher. If you have or plan to upgrade to a higher speed than 1GB (which some do) you can use CAT7. CAT6 allowed up to a 1GB connection.
Frequent Visitor

Re: Xbox one throttled?

Also CAT 7 usually lasts longer. There's more but I digress.
Expert

Re: Xbox one throttled?

CAT7 is unnecessary overkill for gig. Costs more too.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Xbox one throttled?

My post says if you have higher than a 1GB, but ther cost is slightly more and it lasts longer so it may be worth it. im not certain what his speed is but i'm sure he can decide which he wants. I wouldn't necessarily say that CAT 7 is overkill.
Expert

Re: Xbox one throttled?

CAT6 is good for 10 gig. His connection is limited by the speed of the modem's config file / router ports anyway.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Xbox one throttled?

I think you want to debate. Definitely while CAT6 will work with 10Gig you should use a CAT 7 for the frequency as well as distance and insulation if signal, etc. CAT 6 will work. i do not know what his speeds are which is why i have not been specific in that aspect. Neither do i know if it is his cable. My recommendation is if you're running 10 Gig to use CAT7. Is it's better suited for 10 Gig. IM just a developer and former communications specialist so maybe I'm wrong. I am not employed by Comcast. Im just making a suggestion. You can look at the specs for yourself and make the determination.
Expert

Re: Xbox one throttled?

I already did my homework. O/k whatever, you win. I'm out. CYA.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Xbox one throttled?

Not that I can. I did and that's not based on this discussion but stats and specs. But i wasn't trying to win, but be helpful to another user. The "you" that i was referring to was the originator of this post. When it comes to 10Gig internet the signal travels better and faster with CAT 7 as well as many other benefits that comes with it. However, there's many more things to consider about all of this. I hope that I have been helpful in recommending the ethernet cable for you and that it's not something more costly like your modem. Have a great day.
Frequent Visitor

Re: Xbox one throttled?

None of this matters considering they're still throttling XBOX Live since the maintenance update last week.

Frequent Visitor

Re: Xbox one throttled?

I noticed the decrease in speed about 5 weeks ago,didn't think much of it until I started checking a couple times a day.Like I've stated,desktop is always good at a consistent 300 down ans 23 up. Nvidia shields are the problem.Getting the orange light in the back of the router on these ports and speeds are almost the same as wi-fi. I'm getting 112 down and 12 up on a crummy firestick on wi-fi.I have cat 6 and 7 cable already. I'm not getting what I pay for.

Frequent Visitor

Re: Xbox one throttled?

Connected ethernet to our PS3 which is used exclusively for Blu Ray viewing and got a paltry 22 down and 4 up. Not the blast I'm paying for.
Frequent Visitor

Re: Xbox one throttled?

Two techs came out today,ran a new line from pole to house.Nothing has changed.

Silver Problem Solver

Re: Xbox one throttled?


@locoenlacabesa wrote:

Two techs came out today,ran a new line from pole to house.Nothing has changed.


Are you in an outage area?

https://www.xfinity.com/support/status-map/


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Frequent Visitor

Re: Xbox one throttled?

You may want to read his post again, his internet in general is not out, he like many others is in an area where XBOX Live  is being  blocked/throttled.

Official Employee

Re: Xbox one throttled?

All - 

 

Thanks for reaching out. If the issue is only on one device, there may be some issues with that device. Scheduled maintenance can affect services, so we can check on the account to see if there is anything going on in the area. If you're experiencing speed issues, feel free to send me a PM with your first and last name and we can get started with some troubleshooting.

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Xbox one throttled?

Except it's not on one device. I have an Xbox One X and an Xbox One. It happens to be directly connected with ethernet and to download 3.6 GB update (Xbox Livel. It has taken over 5 minutes. Why? I have a 1 Gig Connection. Why is Xbox Live only getting between 50 and 100 Mbps download?
Official Employee

Re: Xbox one throttled?

acolem30 - 

 

If you'd like to get started with some troubleshooting, please feel free to send me a PM with your first and last name.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Expert

Re: Xbox one throttled?


@acolem30 wrote:
I think you want to debate. Definitely while CAT6 will work with 10Gig you should use a CAT 7 for the frequency as well as distance and insulation if signal, etc. CAT 6 will work. i do not know what his speeds are which is why i have not been specific in that aspect. Neither do i know if it is his cable. My recommendation is if you're running 10 Gig to use CAT7. Is it's better suited for 10 Gig. IM just a developer and former communications specialist so maybe I'm wrong. I am not employed by Comcast. Im just making a suggestion. You can look at the specs for yourself and make the determination.

I just looked at the specs and you're making no sense. 

CAT 6 is rated for 10GBase-T up to 50 meters /164 ft. Personally I don't know of any SOHO network that uses anything longer than a 50 m/164 ft Ethernet cable without a switch or router in between nodes. There's also CAT6A that's rated for 100m/328 ft. 

Besides, not only are there no devices that currently support the CAT 7 connector standard, "CAT 7" isn't even recognized as such by the Telecommunications Industry Association and the Electronics Industry Alliance, which both set standards for telecommunications industry. 

 

 

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Xbox one throttled?

Not even carrying this useless conversation on. You ended and then found what you thought was supprting information for a nonsensical debate which echos and validates what my first sentence read in my response probably more than a week ago. Im going to carry on the subject of my post. Instead of entertaining a limited self indulging rhetorical conversation that does not reach the threshold of being worthy. Carry on your research. You will eventually get it.