Community Forum

Re: XFinity compatible modem with voice: Netgear CM1150V

Contributor

Re: XFinity compatible modem with voice: Netgear CM1150V

I bought this modem CM1150V based on Xfinity compatibility. I have not kept a connection for more than an hour. It reconnects constantly and has been a 2 day adventure with phone calls, chat and the store telling me it's my problem for buying a third party gateway.
Everything worked fine until I swapped modems. My area dies not have gigabit service yet but I'm concerned this modem is bad itself or not properly provisioned. I've tried resetting and no change. Any ideas? Going crazy over this.
Highlighted
Expert

Re: XFinity compatible modem with voice: Netgear CM1150V

Start here: Troubleshooting Guide 

 

If you haven't already, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!

 

Video: How to view power levels and event logs.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!