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Re: WiFi very slow .. Comcast can't fix it .. here is what happened >

New Poster

Re: WiFi very slow .. Comcast can't fix it .. here is what happened >

Comcast keeps blaming slow download speeds on modems but I have tried two new ones and the problem is the same- 50mbps. One was suppose to be do 400 and the other 1000.  

Regular Contributor

Re: WiFi very slow .. Comcast can't fix it .. here is what happened >

Try to access your cable modem, and get the signal stats and post them here as a sort of screen shot.

 

Expert

Re: WiFi very slow .. Comcast can't fix it .. here is what happened >


@bobwattsi wrote:

Comcast keeps blaming slow download speeds on modems but I have tried two new ones and the problem is the same- 50mbps. One was suppose to be do 400 and the other 1000.  


Try calling 1-800-comcast and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem.



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Official Employee

Re: WiFi very slow .. Comcast can't fix it .. here is what happened >

bobwattsi,

@bobwattsi wrote:

Comcast keeps blaming slow download speeds on modems but I have tried two new ones and the problem is the same- 50mbps. One was suppose to be do 400 and the other 1000.  

Try calling 1-800-comcast and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem.

I can take care of this for you! I can also check to make sure there isn't any maintenance going on in your area that is causing the connectivity issues as well! Just drop me a private message with your full name to get started. 


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Frequent Visitor

Re: WiFi very slow .. Comcast can't fix it .. here is what happened >

Same thing here, the hotter it gets outside, the slower my speed gets, until I cant get any internet. They have been to my house four times, costing me time off of work. I asked them to hook up a test modem to prove to me it was my modem, they said they couldn't do that. I am going to pull the plug <Edited>, and go with century link.