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Re: Slower speeds on new modem (Arris SB8200)

New Poster

Re: Slower speeds on new modem (Arris SB8200)

I am having the same exact issue. I upgraded from extreme 250 to the gigabit service. With my sb6183 I was getting download speeds of 300Mbps download and 30Mbps upload. As soon as I called Comcast and hooked up the sb6190, which is capable of 1.4Gbps speed, I am only receiving 89Mbps and 5Mbps upload. I called and had them reprovision the modem but it didn’t help at all. Did you get yours working?

Official Employee

Re: Slower speeds on new modem (Arris SB8200)

Your modem may be rated for Gig service, it’s not on the approved list to be used with Gig service

https://mydeviceinfo.xfinity.com For approved Gig service modems
Problem Solver

Re: Slower speeds on new modem (Arris SB8200)


ComcastAndrew wrote:
Your modem may be rated for Gig service, it’s not on the approved list to be used with Gig service

https://mydeviceinfo.xfinity.com For approved Gig service modems

I clearly see the Arris SB8200 on the approved list for gig service. 

Expert

Re: Slower speeds on new modem (Arris SB8200)

 

As stated. You will not be able to get the Gigabit speed tier with that DOCSIS 3.0 device. Comcast will only provision a DOCSIS 3.1 device with an OFDM downstream channel for Gig.

Official Employee

Re: Slower speeds on new modem (Arris SB8200)

I clearly see the Arris SB8200 on the approved list for gig service.
_______________
Jeeaver0312,It is but did you read the quoted post for the actual model number? Not an Arris SB8200
Expert

Re: Slower speeds on new modem (Arris SB8200)


jweaver0312 wrote:

ComcastAndrew wrote:
Your modem may be rated for Gig service, it’s not on the approved list to be used with Gig service

https://mydeviceinfo.xfinity.com For approved Gig service modems

I clearly see the Arris SB8200 on the approved list for gig service. 


This topic title is now incorrect because I split this out of an old thread. The poster has an SB6190.

New Poster

Re: Slower speeds on new modem (Arris SB8200)

My device is listed on the Comcast site and says it is capable of speeds of 644Mbps. Check mynewmodem.xfinity.com. I should definitely be getting more than 89Mbps.

Expert

Re: Slower speeds on new modem (Arris SB8200)

Being that the 6190 is incompatible with Gig, it may have defaulted to using a "Perfomance Pro" 75/5 boot-file;

 

http://www.dslreports.com/faq/15643

New Poster

Re: Slower speeds on new modem (Arris SB8200)

That would be my guess. However no one can seem to help me and I’m just being told I need to have a tech come out. 

New Poster

Re: Slower speeds on new modem (Arris SB8200)

The most recent person I spoke to said “The gigabit files does upload but then it goes back to the default.”

So I am being told a technician can fix that in person. 

New Poster

Re: Slower speeds on new modem (Arris SB8200)

Also, the 6190 is not incompatible. The Comcast website says that modem can get up to 644Mbps.  The box of the modem itself specifically says it can support 1.4Gbps. So while I may not get the maximum speed available, I should still be able to get well over 89.5Mbps. 

Expert

Re: Slower speeds on new modem (Arris SB8200)

Please re-read this thread... See my post about needing a DOCSIS 3.1 capable modem. Again. You will NEVER get gig speed with a 6190. They WILL NOT provision it for that speed tier. The reps will need to revert your account data to whatever speed tier you had before or to one that the 6190 will support or it will default to the speed that you are getting now.

New Poster

Re: Slower speeds on new modem (Arris SB8200)

Then please explain to me why mynewmodem.xfinity.com shows the Netgear CM700 is compatible with speeds up to 1.4Gbps and it is only a DOCSIS 3.0 modem. This is information directly from xfinity on their website. 

Official Employee

Re: Slower speeds on new modem (Arris SB8200)

You’re reading the specs of the modem, it’s in the same boat as yours. It’s compatible with Comcast service, just not approved for Gig service.
https://mydeviceinfo.xfinity.com Will show you what is approved
Expert

Re: Slower speeds on new modem (Arris SB8200)

UNCLE !!! I give.... Have fun...
New Poster

Re: Slower speeds on new modem (Arris SB8200)

It’s not just the specs on the box. My modem specs say 1.4Gbps but that site shows 644Mbps. 

Expert

Re: Slower speeds on new modem (Arris SB8200)

You're still not getting it.
Regular Contributor

Re: Slower speeds on new modem (Arris SB8200)


1337gf wrote:

It’s not just the specs on the box. My modem specs say 1.4Gbps but that site shows 644Mbps. 


It DOESN'T matter what the box says.  It's up to the provider.  If you took the same modem to another provider that certifies it for higher than 644Mbps then you could get more speed out of it.  Until/IF Comcast decides to allow it for a higher speed rating then you can get it.