Community Forum

Re: Slow speeds for what I pay for.

Regular Visitor

Re: Slow speeds for what I pay for.

You're not alone.  I pay for the 500 mbps service yet it's rare that I get much above 300 and in fact right now, I am getting less than 200.  It's very inconsistent with the majority of time being way below what I pay for.  I've called tech support and spent countless time with them with no resolution.

Expert

Re: Slow speeds for what I pay for.

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...

 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Slow speeds for what I pay for.

Thank you EG however I honestly do not think there is an issue anywhere on my side of things as I have done many of those things in your link.  This morning I am getting 470 Mbps and that is pretty typical for early in the morning (6:53am PDT).