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Re: Self Install with own modem, going from WOW to Xfinity....VERY UNHAPPY

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New Poster

Re: Self Install with own modem, going from WOW to Xfinity....VERY UNHAPPY

I am in the same situation. They told me it was available but now the WoW wire is feeding me messages to my browser saying the wow modem is not connected. Can I run my own cable from the tap? I need internet for work Monday and my hotspot doesn’t cut it.
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Diamond Problem Solver

Re: Self Install with own modem, going from WOW to Xfinity....VERY UNHAPPY

No, you can’t run your own cable to the tap. You need a tech out

I am a Retired Official Comcast Employee
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