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Re: RE: Internet cuts out every day between 2:00pm and 2:30pm

Frequent Visitor

Re: RE: Internet cuts out every day between 2:00pm and 2:30pm

I have exactly the same issue. I lose Internet and TV every night between 8:30 to 10:30 PM.

Symptoms are:

TV image starts freezing

Internet starts becoming very slow.

Motorola cable modem downstream signal levels start going outside allowed range > 15 DBmv

SNR(Signal to noise ratio) normally at 39 DB plus goes down to lower 30

No change to Upstream levels

 

Then I lose TV and internet. Outage duration varies from a few minutes to over an hour. Then it woek fine for the next 20 hours. I get dowload speeds of 180 Mbs download and 12 upload.

 

Xfinity sent technicians 4 times to my house and can't find anything. I have been telling them they should look in the equipment in the street. I guess they just like to come to my house. Another visit (4th) scheduled for tomorrow.

Expert

Re: RE: Internet cuts out every day between 2:00pm and 2:30pm

Start here if you wish;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...

 



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