Community Forum

Re: Occasional erratic connectivity.

New Poster

Re: Occasional erratic connectivity.

I am a having a similar problem. My firmware just got updated the other day and now my event log and my help screens are all written in html. 

 

What is going on? I tried a restart and this changed nothing.

 

Silver Problem Solver

Re: Occasional erratic connectivity.

Make and model of your equipment?

 

 


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
New Poster

Re: Occasional erratic connectivity.

Arris SB6190

New Poster

Re: Occasional erratic connectivity.

After much research, I have found the answer to why the SB6190 Arris modem only displays HTML when you click on the "event log" and "help" menu buttons at the top. Apparently, there is an issue with the Google Chrome browser that causes this to happen. If you use FireFox to view the status of the modem, all the pages will display properly.