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Re: OUTAGES!!!! WHY?!?!

New Poster

Re: OUTAGES!!!! WHY?!?!

I've had two in the last month. The reliability is as bad as frontier. But, there's a lot that goes in to maintaining a connection on their end. Mostly it's idiots digging without locating utilities. In my area most of the major construction companies don't even bother with location services.
Expert

Re: OUTAGES!!!! WHY?!?!

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



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Valued Contributor

Re: OUTAGES!!!! WHY?!?!

I always blame the squirrels.  Mostly because they run across the wires spanning my back yard chasing each other incessently.  At least they are fun to watch if you can't get reception.    Seriously, I haven't had problems in quite a while, though.

Expert

Re: OUTAGES!!!! WHY?!?!

It's pretty common but not for every single situation. OP, please try the tips and mainly provide the requested info from the second link so that we may be able to narrow things down and get you a firm solution rather than speculation.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!