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Re: Numerous connection dropouts a day for over a month

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Re: Numerous connection dropouts a day for over a month

I too am having this issue. I have a CM1000. We've had a tech replace our only line in the house (from the side of the house, straight to the modem.) Our connection drops when my wife uses the VPN and VoIP for work. It dropps when we watch netflix. Everything in the house is hardwired except for our phones. This happens over wifi and ethernet as well. I would love help with this. as well. 

 

Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency

<tabindex=-1>Startup Procedure</tabindex=-1>
Procedure Status Comment
Acquire Downstream Channel 657000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enable BPI+
IP Provisioning Mode Honor MDD IPv6 only

<tabindex=-1>Downstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked QAM256 33 657000000 Hz 2.0 dBmV 42.1 dB 2165746073 0 0
2 Locked QAM256 1 465000000 Hz 0.8 dBmV 41.4 dB 2164688956 0 0
3 Locked QAM256 2 471000000 Hz 1.2 dBmV 41.6 dB 2164693015 0 0
4 Locked QAM256 3 477000000 Hz 1.1 dBmV 41.6 dB 2164696205 0 0
5 Locked QAM256 4 483000000 Hz 1.3 dBmV 41.6 dB 2164699566 0 0
6 Locked QAM256 5 489000000 Hz 1.1 dBmV 41.5 dB 2164704202 0 0
7 Locked QAM256 6 495000000 Hz 1.5 dBmV 41.5 dB 2164706872 0 0
8 Locked QAM256 7 501000000 Hz 1.4 dBmV 41.4 dB 2164711151 0 0
9 Locked QAM256 8 507000000 Hz 1.7 dBmV 41.8 dB 2164717879 0 0
10 Locked QAM256 9 513000000 Hz 1.3 dBmV 41.8 dB 2164722055 0 0
11 Locked QAM256 10 519000000 Hz 1.6 dBmV 41.7 dB 2164726601 0 0
12 Locked QAM256 11 525000000 Hz 1.4 dBmV 41.8 dB 2164730478 0 0
13 Locked QAM256 12 531000000 Hz 1.6 dBmV 41.9 dB 2164733261 0 0
14 Locked QAM256 13 537000000 Hz 1.6 dBmV 41.8 dB 2164738093 0 0
15 Locked QAM256 14 543000000 Hz 1.5 dBmV 41.6 dB 2164742142 0 0
16 Locked QAM256 16 561000000 Hz 1.6 dBmV 42.1 dB 2164745334 0 0
17 Locked QAM256 17 567000000 Hz 1.5 dBmV 41.9 dB 2164765674 0 0
18 Locked QAM256 18 573000000 Hz 1.4 dBmV 41.7 dB 2164769970 0 0
19 Locked QAM256 19 579000000 Hz 1.4 dBmV 41.6 dB 2164772587 0 0
20 Locked QAM256 20 585000000 Hz 1.4 dBmV 41.8 dB 2164776902 0 0
21 Locked QAM256 21 591000000 Hz 1.4 dBmV 40.3 dB 2164774351 0 0
22 Locked QAM256 22 597000000 Hz 1.4 dBmV 41.5 dB 2164778891 0 0
23 Locked QAM256 23 603000000 Hz 1.4 dBmV 41.6 dB 2164773137 0 0
24 Locked QAM256 24 609000000 Hz 1.3 dBmV 41.6 dB 2164773785 0 0
25 Locked QAM256 26 621000000 Hz 1.8 dBmV 42.0 dB 2164755565 0 0
26 Locked QAM256 27 615000000 Hz 1.5 dBmV 42.0 dB 2164760114 0 0
27 Locked QAM256 28 627000000 Hz 1.6 dBmV 41.9 dB 2164763011 0 0
28 Locked QAM256 29 633000000 Hz 1.9 dBmV 42.2 dB 2164767060 0 0
29 Locked QAM256 30 639000000 Hz 1.7 dBmV 42.1 dB 2164771313 0 0
30 Locked QAM256 31 645000000 Hz 2.0 dBmV 42.3 dB 2164772946 0 0
31 Locked QAM256 32 651000000 Hz 1.8 dBmV 42.0 dB 2164776214 0 0
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0

<tabindex=-1>Upstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power
1 Locked ATDMA 5 35800000 Hz 43.3 dBmV
2 Locked ATDMA 6 29400000 Hz 43.3 dBmV
3 Locked ATDMA 7 23000000 Hz 43.3 dBmV
4 Locked ATDMA 8 16600000 Hz 43.3 dBmV
5 Not Locked Unknown 0 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Hz 0.0 dBmV

<tabindex=-1>Downstream OFDM Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked 0, 1 25 690000000 Hz 2.5 dBmV 40.3 dB 1108 ~ 2987 141815797 7425133 0
2 Not Locked 0 0 0 Hz -0.5 dBmV 0.0 dB 0 ~ 4095 0 0 0

<tabindex=-1>Upstream OFDMA Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked Unknown 0 0 Hz 0 dBmV
2 Not Locked Unknown 0 0 Hz 0 dBmV

 

 

 
 
 
 
Time Priority Description
2020-02-11, 02:56:36 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1.;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:01:5c:a3:02:66;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:01:5c:a3:02:66;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:01:5c:a3:02:66;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2019-12-16, 11:24:31 Critical (3) Resetting the cable modem due to docsDevResetNow
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:01:5c:a3:02:66;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) TFTP Request Retries exceeded, CM unable to register
Time Not Established Critical (3) TFTP failed - Request sent - No Response;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:01:5c:a3:02:66;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2019-12-11, 21:15:19 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:01:5c:a3:02:66;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:01:5c:a3:02:66;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:01:5c:a3:02:66;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) TFTP Request Retries exceeded, CM unable to register
Time Not Established Critical (3) TFTP failed - Request sent - No Response;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:01:5c:a3:02:66;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:01:5c:a3:02:66;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:01:5c:a3:02:66;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:01:5c:a3:02:66;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) TFTP Request Retries exceeded, CM unable to register
Time Not Established Critical (3) TFTP failed - Request sent - No Response;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:01:5c:a3:02:66;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:01:5c:a3:02:66;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:01:5c:a3:02:66;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:01:5c:a3:02:66;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:01:5c:a3:02:66;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:01:5c:a3:02:66;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=3c:37:86:ea:66:78;CMTS-MAC=00:01:5c:a3:02:66;CM-QOS=1.1;CM-VER=3.1;
 

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