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Re: NOT GETTING SPEED PAYING FOR.

New Poster

Re: NOT GETTING SPEED PAYING FOR.

I don't get the speeds either. most of the time i'm getting like 12.5 upoad and 20.5 mbps download. this is ridiculous. my dial-up was faster. lol....  it's not often, but i'll get over 200 for a short time. i'm using Xfinity's modem. i have talked to them to no avail. it's awful to deal with customer service. I'll be looking for other options... 

Silver Problem Solver

Re: NOT GETTING SPEED PAYING FOR.

https://forums.xfinity.com/t5/Your-Home-Network/Video-10-things-you-can-do-right-now-to-fix-your-int...


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Expert

Re: NOT GETTING SPEED PAYING FOR.


@MitchStavely wrote:

I don't get the speeds either. most of the time i'm getting like 12.5 upoad and 20.5 mbps download. this is ridiculous. my dial-up was faster. lol....  it's not often, but i'll get over 200 for a short time. i'm using Xfinity's modem. i have talked to them to no avail. it's awful to deal with customer service. I'll be looking for other options... 


Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...

 



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: NOT GETTING SPEED PAYING FOR.

Hi @GNX23178

 

I wanted to follow up to see if your tech made it out and whether or not there has been a change in your internet speeds? 

 

@MitchStavely, sorry for the experience you're having. Can you please check out the link that was provided by @EG and post your signal levels. I'd like to see if I can help isolate the cause of your problems. 


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Expert

Re: NOT GETTING SPEED PAYING FOR.

FWIW, only @MitchStavely is in this thread.



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Official Employee

Re: NOT GETTING SPEED PAYING FOR.

Hello, MitchStavely. We have not heard back from you. If you still need assistance, please feel free to start a new public thread.


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