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Re: Motorola MB8600 keeps disconnecting

New Poster

Re: Motorola MB8600 keeps disconnecting

My Motorola MB8600 disconnects daily.

1) The phone techs could not even get it connected. The tech that came to the house used his phone to connect it with no problem.

2) Now I have to turn if off, then back on, daily.

 

My old SB6120 never had this problem. Comcast said the SB6120 was no longer supported so I upgraded.

 

Why upgrade to problems? I am sending the modem back.

 

Should I go back to the SB6120 or try a different model?

Expert

Re: Motorola MB8600 keeps disconnecting

Hi @TexasMike,

It's not likely your modem is the problem, more likely you have a signal issue. Your SB6120 is still supported, but not the rental version. See the troubleshooting guide

 

 

 



"Keepin' it clean since '09"
I am not a Comcast employee, just a moderator.
New Poster

Re: Motorola MB8600 keeps disconnecting

My old SB6120 never had this problem.