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Re: Loosing connection

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Re: Loosing connection

I am having a similar issue.  I was losing internet connection intermitently but starting this week I am losing connection at least a couple of times daily.  I have the Surfboard SVG2482AC for my modem and Linksys EA9500V2 for my Router.  My Downstream and Upstream numbers are the following:

 

Downstream
Channel Bonding Value
Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Not Locked
Frequency
525.00 MHz
531.00 MHz
537.00 MHz
543.00 MHz
549.00 MHz
555.00 MHz
561.00 MHz
567.00 MHz
573.00 MHz
579.00 MHz
585.00 MHz
591.00 MHz
597.00 MHz
603.00 MHz
609.00 MHz
615.00 MHz
621.00 MHz
627.00 MHz
633.00 MHz
639.00 MHz
645.00 MHz
651.00 MHz
657.00 MHz
663.00 MHz
 
 
 
 
 
 
 
 
SNR
38.61 dB
37.64 dB
37.64 dB
38.61 dB
37.64 dB
37.64 dB
37.36 dB
37.36 dB
37.64 dB
37.64 dB
37.64 dB
37.64 dB
37.64 dB
37.64 dB
37.64 dB
37.36 dB
37.36 dB
37.36 dB
37.64 dB
37.64 dB
36.61 dB
36.61 dB
37.36 dB
37.36 dB
 
 
 
 
 
 
 
 
Power Level
-1.70 dBmV
-2.70 dBmV
-2.90 dBmV
-2.10 dBmV
-3.30 dBmV
-3.20 dBmV
-2.70 dBmV
-3.90 dBmV
-3.80 dBmV
-3.30 dBmV
-3.80 dBmV
-3.30 dBmV
-3.30 dBmV
-3.90 dBmV
-3.90 dBmV
-3.60 dBmV
-4.50 dBmV
-4.20 dBmV
-3.20 dBmV
-4.40 dBmV
-3.50 dBmV
-3.30 dBmV
-4.60 dBmV
-3.80 dBmV
 
 
 
 
 
 
 
 
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
 
 
 
 
 
 
 
 
Upstream
Channel Bonding Value
Index
1
2
3
4
5
6
7
8
Lock Status
Locked
Locked
Locked
Locked
Not Locked
Not Locked
Not Locked
Not Locked
Frequency
30.30 MHz
36.70 MHz
23.70 MHz
17.30 MHz
 
 
 
 
Symbol Rate
5120 KSym/s
5120 KSym/s
5120 KSym/s
5120 KSym/s
 
 
 
 
Power Level
43.25 dBmV
44.00 dBmV
43.25 dBmV
42.50 dBmV
 
 
 
 
Modulation
64 QAM
64 QAM
64 QAM
64 QAM
 
 
 
 
Channel Type
DOCSIS2.0 (ATDMA)
DOCSIS2.0 (ATDMA)
DOCSIS2.0 (ATDMA)
DOCSIS2.0 (ATDMA)