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Re: Is there a compatibility issue with Ring Doorbell and video?

New Poster

Re: Is there a compatibility issue with Ring Doorbell and video?

can not conect to ring doorbell,chime pro or video spot light. Spent hours with ring tech to no avail.

I do have a weak connection to doorbell,but not strong enough for video. I have a strong signal to all my other devices, mostly Apple

New Poster

Re: Is there a compatibility issue with Ring Doorbell and video?

I do tech work for a living. Been doing it for over 20 years. I first had a netgear modem wifi combo. The ring work fine. I bought a house with Cat 5 cabling so I changed to another netgear Modem docsis 3.1. I connected it to my own router and installed access points around the house. The doorbell worked when using the Modem combo. Now it dosen't work. Called the tech people and they said that I had to do port forwarding. I can open ports needed on my router but ports are not open on the modem or on Xfinity side. It is Xfinity but they do not understand.