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Re: Internet randomly disconnects constantly

New Poster

Re: Internet randomly disconnects constantly

Hi,  ComcastAmira: I have a similiar issue with my Xfinity internet. My connection will randomly drop out multiple times a day. As I sometimes work from home and using VPN and remote connection to virtual machines, this become increasingly unbearable. I have had technician come to my house and they did not find any problem. I also replaced my modem to a newest Xfinity rental model. But it didn't solve the problem either. Can you please kindly let me know how can I get a good internet connection? Thanks

 
 
      
Expert

Re: Internet randomly disconnects constantly

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



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New Poster

Random drops of internet every several seconds to several hours.

My Xfinity internet will drop randomly every tens of seconds to several hours. As I sometimes work from home and using VPN and remote connection to virtual machines, this become increasingly unbearable. I have had technician come to my house and they did not find any problem. I also replaced my modem to a newest Xfinity rental model. But it didn't solve the problem either. Can you please kindly let me know how can I get a good internet connection? Thanks

 

I have contacted Xfinity support line multiple times and had one technician visit, no problem was discovered and no solution was found. Change to different cable port/ run another cable did not solve the problem either. Expecting another technician in coming days but not hopeful of solving anything. 

 

Modem make and model: technicolor, DPC3941T

My download and upload status:

 

Capture.PNG

New Poster

Re: Random drops of internet every several seconds to several hours.

Capture.PNG

Expert

Re: Random drops of internet every several seconds to several hours.

Can't see your pics. Since you are a new poster, they likely need to be approved by a Forum Admin. Or you may need to make a minimum number of posts.

You could try hosting them at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to them here.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Random drops of internet every several seconds to several hours.

Let me try if this works for the pics

 

https://drive.google.com/file/d/1LBS6rmQuiQOaOZGnY43dIH-7VTf24vgz/view

 

Tried to put the url in the pic mode but the autocheck does not support the link, weird. 

Expert

Re: Random drops of internet every several seconds to several hours.

Stats look o/k so far. Please post the rest of the downstream channels. Also post the RF error / event log entries.

 

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the 3941 with an ethernet cable have the same problem ?

 



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Highlighted
Official Employee

Re: Internet randomly disconnects constantly

Hello @architectds, thanks for reaching out to our Forums! I apologize for the delay in response and I am sorry to hear that you're also experiencing connection issues on your end. We definitely want to get to the bottom of this so that we can get it corrected. I would be more than happy to further troubleshoot and assist you with this connection concern. Can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message.


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Official Employee

Re: Internet randomly disconnects constantly

@architectds, I never received a private message from you or heard back from you on here, so I will be locking this thread. Please be sure to send me a PM if you still need assistance with this connection concern. Please create a new Public post for any new issues or concerns, we're here to help. Thanks and we appreciate you being a Comcast customer. 


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