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Re: Internet keeps disconnecting

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Re: Internet keeps disconnecting

Today it is 22 August 2018. For the past two weeks, my Comcast internet keeps disconnecting at least once per day for no apparent reason. When it began, it would go down at exactly 8pm. That is not a coincidence. 

 

The connection went down last night at 10pm, and this afternoon. 

 

I purchases a new modem and wireless router this past April 2018 to replace my four-year old equipment. 

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Re: Internet keeps disconnecting


@SdW1962 wrote:

Today it is 22 August 2018. For the past two weeks, my Comcast internet keeps disconnecting at least once per day for no apparent reason. When it began, it would go down at exactly 8pm. That is not a coincidence. 

 

The connection went down last night at 10pm, and this afternoon. 

 

I purchases a new modem and wireless router this past April 2018 to replace my four-year old equipment. 


Did you report this to 1800comcast - Internet?


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I am just a customer, volunteering my time to help other customers here in the Forums.
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Expert

Re: Internet keeps disconnecting


@SdW1962 wrote:

Today it is 22 August 2018. For the past two weeks, my Comcast internet keeps disconnecting at least once per day for no apparent reason. When it began, it would go down at exactly 8pm. That is not a coincidence. 

 

The connection went down last night at 10pm, and this afternoon. 

 

I purchases a new modem and wireless router this past April 2018 to replace my four-year old equipment. 


Start here;

 

https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...

 



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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