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Re: Internet goes out daily around 3pm

Frequent Visitor

Re: Internet goes out daily around 3pm

we gave the same problem...everyday between 6 and 7 p.m. the internet goes down for 5-20 minutes.   No one from comcast has helped.   Two techs have come out.  One told me I need to get a higher level of internet service and the other replaced some connectors.   Still have same issue after 6 months.    Can offer no suggestions.

Expert

Re: Internet goes out daily around 3pm

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



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Official Employee

Re: Internet goes out daily around 3pm

@BLC1182 wrote: we gave the same problem...everyday between 6 and 7 p.m. the internet goes down for 5-20 minutes.   No one from comcast has helped.   Two techs have come out.  One told me I need to get a higher level of internet service and the other replaced some connectors.   Still have same issue after 6 months.    Can offer no suggestions.

 

 

Thank you for posting, the link that (EG) provided is a good place to start when dealing with issues like the one you've described but if you still have problems with your speeds and connection please reach back out to me here and we can take a deeper look at what's going on. 


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Official Employee

Re: Internet goes out daily around 3pm

Hi BLC1182, I hope that the link helped you get this issue resolved. I don't see a reply back from you here so I will go on and close this thread as completed. Feel free to create a post if you need anything further. Have a good day. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!