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Re: Intermittent disconnects every afternoon. High number of uncorrectables within short time span.

New Poster

Re: Intermittent disconnects every afternoon. High number of uncorrectables within short time span.

I have the same problem. As usual Comcast blames my modem. I tried to explain, how can a modem fail only during certain hours of the day. Customer support wants me to rent their modem, instead of trying find the issue.

Official Employee

Re: Intermittent disconnects every afternoon. High number of uncorrectables within short time span.

Hi mazin, thank you for reaching out and I can review signals on my side for you.  Please send me a private message with your account information (your name and phone number). 

 

Thank you 


I am an Official Comcast Employee.
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