I'm with you - not quite as bad. Live in 21921 area code - get intermittent drops on internet/voice seems like every day
It doesn't appear to be the router - been replaced once and the WiFi stays up, the internet goes away for 15 minutes or so. I see it in phone service, internet access from all devices including Prime access
About a week ago I also got an overnight maintenance warning that I thought might fix thing, nope!
Post the requested info from here;
thank you, here it is:
The signal stats are o/k but the error log entries indicate that something is going on. Perhaps there is noise ingress into the line(s) somewhere.
There are other signal stat figures that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.
I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. They will be able to poll the CMTS to see whether or not everything is in the green zone, see your node / cable plant and modem health, and also see a history plot for the modem. You should get a reply here in your topic. Good luck !
Hi, jbrady33. Really appreciate your patience on waiting for my reply. I know this is an ongoing issue and I'd like to step in and see what we can do to help you out with this service/connectivity issue. I can check some diagnostics on this end, plus the health of the area that supplies service to your home and we can continue from there. Please go ahead and send me a private message with your name. I will reply from there. Thanks!
Hi again, jbrady33. Please let me know if you are still in need of assistance with this concern.