Did they ever get this fixed for you? I have now gone through 4 (Netgear CM1000, Netgear CM1200, Arris SB8200, and now a Motorola MB8600) different modems trying to get this fabled 1Gig speed (which I know is 920-980Mbps) I have hade 5 techs out to my house the cable going to my modem is get 1200Mbps according to the testing device. Sometimes after numerous modem resets I get 960Mbps down for about 10 mins then it goes right back to 220-260Mbps down. I have told Comcast that the issue is in the office somewhere but no one listens (Just like I doubt anyone will respond to this). It literaly seems like it is getting throttled at the head end but I can never get someone who can check that issue. I keep getting told the line is fine. I get the same issues if I am plugged into my gear or directly into the back of the cable modem.
That is the sofware installed on the modem. Below are my signals
Just wish I could get what I pay for. GUESS COMCAST GIG SPEED IS A MYTH IN SWFL!!
If comcast would like to contact please do. But sending out a tech is not the answer.
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