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Re: Gigabit Internet using own (not rented) modem

New Poster

Re: Gigabit Internet using own (not rented) modem

I was just told by a tech and CS that the Arris Surfboard SBG8300 that is on the approved devices list was not compatible at my current location. I have had to temporarily rent a modem in order to activate my internet service. Can you provide some insight into why this modem is listed but CS is telling me it's not compatible?

Official Employee

Re: Gigabit Internet using own (not rented) modem

Greetings, jnguyen1194! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you were told by a tech and phone rep that this modem is not supported. Looking into my device list and the box of the modem it should be supported without an issue. I would like to look further into this for you. Feel free to send me a PM with your first and last name so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
 


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Official Employee

Re: Gigabit Internet using own (not rented) modem

Hello, jnguyen1194. I have not heard back from you and hope you were able to get the modem working. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!