Community Forum

Re: Emails are stuck in outbox

New Poster

Re: Emails are stuck in outbox

@ComcastAlly can you please assist me with setting up a second IP on my modem. Customer service has no idea what that is, but i saw that you were able to help others. I have no way to private message you it appears (the options i not visible). Thanks.

Official Employee

Re: Emails are stuck in outbox

Hey there, Daro2099, thank you for reaching out! This option is no longer available to add for residential customers. I apologize for the inconvenience. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Expert

Re: Emails are stuck in outbox

@ComcastAlly 

 

FWIW, see this thread;

 

https://forums.xfinity.com/t5/Customer-Service/Additional-IP-address/m-p/3222004#M173452



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Emails are stuck in outbox

Thank you kind sir.

New Poster

Re: Emails are stuck in outbox

@ComcastMorgan can you please assist me, I’ve PM’d you. Thanks.

Official Employee

Re: Emails are stuck in outbox

Since I have not heard back, I have gone ahead and completed this interaction. If you end up needing further support with this, please feel free to send me a private message. Thank you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Emails are stuck in outbox

Thanks. It’s all fixed.