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Re: Dropping Internet Activity?

New Poster

Re: Dropping Internet Activity?

I have a similar issue.  In the errors I see a bunch of critical timeouts.

No Ranging Response received, 

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;

 

The bandwith is really low around 30mbs up at best.

speedy scooter
Expert

Re: Dropping Internet Activity?

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



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New Poster

Re: Dropping Internet Activity?

I had a service person here who tried to say there was no issue.

But the modem keeps dropping out.  

 

 

2019-05-03, 06:57:16 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM--;CM-QOS=1.1;CM-VER=3.1;
2019-05-03, 06:56:47 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.1;
2019-05-03, 05:53:49 Notice (6) Honoring MDD; IP provisioning mode = IPv6
2019-05-03, 05:53:38 Critical (3) No Ranging Response received - T3 time-out;CM-CM-QOS=1.1;CM-VER=3.1;
2019-05-03, 05:53:26 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-CM-QOS=1.1;CM-VER=3.1;
2019-05-03, 05:53:24 Critical (3) No Ranging Response received - T3 time-out;CM-;CM-QOS=1.1;CM-VER=3.1;
2019-05-03, 05:53:24 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-CM-QOS=1.1;CM-VER=3.1;
2019-05-03, 05:53:14 Critical (3) No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.1;
2019-05-03, 05:53:13 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-QOS=1.1;CM-VER=3.1;
2019-05-03, 05:48:54 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.1;
2019-05-02, 17:31:58 Warning (5) Dynamic Range Window violation
2019-05-02, 17:31:58 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-QOS=1.1;CM-VER=3.1;
2019-05-02, 17:31:57 Warning (5) Dynamic Range Window violation
2019-05-02, 17:31:57 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;;CM-QOS=1.1;CM-VER=3.1;
2019-05-02, 17:31:57 Warning (5) Dynamic Range Window violation

 

<tabindex=-1>ownstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked QAM256 17 495000000 Hz -4.9 dBmV 39.3 dB 746851008 276 463
2 Locked QAM256 12 465000000 Hz -5.2 dBmV 39.2 dB 4087625308 177 367
3 Locked QAM256 13 471000000 Hz -5.2 dBmV 39.2 dB 4087636895 159 338
4 Locked QAM256 14 477000000 Hz -4.9 dBmV 39.3 dB 4087612803 162 340
5 Locked QAM256 15 483000000 Hz -4.9 dBmV 39.6 dB 4087639991 232 331

 

<tabindex=-1>Upstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power
1 Locked ATDMA 5 36100000 Hz 41.5 dBmV
2 Locked ATDMA 6 29600000 Hz 42.3 dBmV
3 Locked ATDMA 7 23000000 Hz 41.8 dBmV
4 Locked ATDMA 8 16500000 Hz 41.8 dBmV
speedy scooter
Official Employee

Re: Dropping Internet Activity?

Hi @speedyscooter,  

 

Thank you for posting your levels. I apologize for the connectivity issues you're having with your internet services. I can take a deeper look into this to see if there is an issue at the node or something else that would be causing your problems. In order to do so, can you please send me a private message with your first and last name? To send a private message click on my name "ComcastChe", then click send a message.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Expert

Re: Dropping Internet Activity?

Sorry that I lost track of your topic.... You are in good hands now !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!