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Re: Data Usage Meter Not Working - March 2019

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Re: Data Usage Meter Not Working - March 2019

@dprent  I have the same issue and it started in March too. Were you able to resolve the issue?

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Re: Data Usage Meter Not Working - March 2019


@wsone7 wrote:

@dprent  I have the same issue and it started in March too. Were you able to resolve the issue?


Are you saying the web site doesn't show your usage?

https://customer.xfinity.com/#/devices


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I am just a customer, volunteering my time to help other customers here in the Forums.
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Gold Problem Solver

Re: Data Usage Meter Not Working - March 2019


@wsone7 wrote: ... I have the same issue ...

Please see the "I don't see my usage meter in My Account, what should I do?" link on https://www.xfinity.com/support/articles/data-usage-plan:

 


If you have questions related to the Data Usage Meter, please call us at 1-877-807-6581 ...

 

New Poster

Re: Data Usage Meter Not Working - March 2019

@BruceW I have been in touch with Xfinity about the issue since March. I was just wondering if the issue was resolved for @dprent since he had the same thing going on.

New Poster

Re: Data Usage Meter Not Working - March 2019

@RobertWy Yes. It doesn't show when I log in on the website or the mobile app. 

Silver Problem Solver

Re: Data Usage Meter Not Working - March 2019


@wsone7 wrote:

@RobertWy Yes. It doesn't show when I log in on the website or the mobile app. 


Hmm.  Sounds like you might have more than one userid/password, which is possible with Comcast.

https://customer.xfinity.com/#/users

https://customer.xfinity.com/#/settings/security#username-password


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Gold Problem Solver

Re: Data Usage Meter Not Working - March 2019


@wsone7 wrote: ... It doesn't show when I log in on the website or the mobile app. 

Are you logging in with your Primary User ID (check with the Lookup tool at https://idm.xfinity.com/myaccount/lookup)? To view the meter your ID needs to have both Basic and Billing access permissions. Primary users have these automatically, Secondary IDs would need to have them granted in My Account.