Community Forum

Re: Daily activation

New Poster

Re: Daily activation

I am having the exact same issue, every day my Gateway requires me to reactivate, and until I have done so none of my devices are able to go online.

Expert

Re: Daily activation

First start by calling 1-800-comcast and ask a rep to completely remove that modem from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Daily activation

Hi JoshuaCo. We appreciate you visiting and posting on the Xfinity Forums. If you haven't already called in for tech support, I can help get your provisioning set correctly for your modem / account. To get started, please send me a private message and include your full name so I can access your equipment. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Daily activation

Hi JoshuaCo. Since I didn't get a response from you, this thread has been locked. Please don't hesitate to send a private message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!