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Re: Constant outsages

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Re: Constant outsages

For two weeks my internet has been sporadic. Haven't watched a single stream without a freeze. I have had it. They came out to my neighbors house this week and told him it was happening all over this area.
Official Employee

Re: Constant outsages

Hi there, LoveDemDawgs. Welcome to the community, thanks for posting! That is super frustrating to hear about your unstable internet connection. I'd like to take a look at some of you modem diagnostics on this end and also check your area. Please send me a private message with your name and we can go from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
 

Thank you.


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Official Employee

Re: Constant outsages

I ended up not hearing back from you on this, LoveDemDawgs. I have completed the interaction. Please know that if you end up needing further support with this, you're welcome to send me that private message. Take care. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!