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Re: Authentication Error Occured

New Poster

Re: Authentication Error Occured

My phone says authentication error occured? I dont know how to fix it. I see my wifi name but wont connect?
Official Employee

Re: Authentication Error Occured

Carla51769, thanks for reaching out about your connection issues. Are you using xFi? Can you see your phone's MAC address on the app? 

 

If you're not using xFi, how many devices do you have connected to your modem when you get that error? What kind of phone are you using? 

 

Ken


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New Poster

Re: Authentication Error Occured

I see quite a few devices connected to the modem. Don't know which is which j