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Re: Arris SB6190 not connecting

New Poster

Re: Arris SB6190 not connecting

Did you resolve this? I'm having the same issue
Official Employee

Re: Arris SB6190 not connecting

Hey there, TTlock, thank you for reaching out here. I would be happy to help activate the modem with you. Can you send me a PM with your first and last name to take a look at this further together? 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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