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Random internet drops

New Poster

Random internet drops

For the past 2 weeks my internet has been dropping at random times when gaming and when nothing at all is happening. I recently went to a Comcast store to swap the modem but it did not help at all. Can I please get some help with this? It's super frustrating because I have to take my exams elsewhere instead of in my own home because of risk of disconnection...
Expert

Re: Random internet drops

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?



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New Poster

Re: Random internet drops

I'm currently working but will update when I get home