Community Forum

Random Connection drops throughout the day.

Highlighted
New Poster

Random Connection drops throughout the day.

Hello,

 

I experiance connection drops typically a few times a day.  When I check the modem, Ill notice the upstream light is flashing at times.  It usually corrects itself over time.  However, Im not sure the blinking always aligns with a connection drop.  I have noticed this on wifi and connected directly.

 

Below are some of the errors that came thru last time I noticed the internet dropped.

 

2020-9-17, 15:05:02Notice (6)Honoring MDD; IP provisioning mode = IPv6
2020-9-17, 15:04:46Critical (3)No Ranging Response received - T3 time-out;CM-MAC=40:5d:82:39:0b:d0;CMTS-MAC=00:56:2b:77:aa:43;CM-QOS=1.0;CM-VER=3.0;
2020-9-17, 15:04:34Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:39:0b:d0;CMTS-MAC=00:56:2b:77:aa:43;CM-QOS=1.1;CM-VER=3.0;
2020-9-17, 15:04:25Warning (5)Dynamic Range Window violation
2020-9-17, 15:04:22Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:39:0b:d0;CMTS-MAC=00:56:2b:77:aa:43;CM-QOS=1.1;CM-VER=3.0;
2020-9-17, 15:04:16Warning (5)Dynamic Range Window violation
2020-9-17, 15:04:14Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:39:0b:d0;CMTS-MAC=00:56:2b:77:aa:43;CM-QOS=1.1;CM-VER=3.0;
2020-9-17, 15:04:06Warning (5)Dynamic Range Window violation
2020-9-17, 15:04:02Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:39:0b:d0;CMTS-MAC=00:56:2b:77:aa:43;CM-QOS=1.1;CM-VER=3.0;
2020-9-17, 15:03:46Warning (5)Dynamic Range Window violation
2020-9-17, 15:03:42Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:39:0b:d0;CMTS-MAC=00:56:2b:77:aa:43;CM-QOS=1.1;CM-VER=3.0;
2020-9-17, 15:03:26Warning (5)Dynamic Range Window violation
2020-9-17, 15:02:56Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:39:0b:d0;CMTS-MAC=00:56:2b:77:aa:43;CM-QOS=1.1;CM-VER=3.0;
2020-9-17, 15:02:23Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:39:0b:d0;CMTS-MAC=00:56:2b:77:aa:43;CM-QOS=1.1;CM-VER=3.0;
2020-9-17, 15:02:15Warning (5)Dynamic Range Window violation
2020-9-17, 15:02:15Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:39:0b:d0;CMTS-MAC=00:56:2b:77:aa:43;CM-QOS=1.1;CM-VER=3.0;
2020-9-17, 15:02:14Warning (5)Dynamic Range Window violation
2020-9-17, 15:02:14Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:39:0b:d0;CMTS-MAC=00:56:2b:77:aa:43;CM-QOS=1.1;CM-VER=3.0;
2020-9-17, 15:01:47Warning (5)Dynamic Range Window violation
2020-9-17, 15:01:42Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:39:0b:d0;CMTS-MAC=00:56:2b:77:aa:43;CM-QOS=1.1;CM-VER=3.0;
2020-9-17, 15:00:06Warning (5)Dynamic Range Window violation
2020-9-17, 14:57:27Notice (6)Honoring MDD; IP provisioning mode = IPv6
2020-9-17, 14:57:13Critical (3)No Ranging Response received - T3 time-out;CM-MAC=40:5d:82:39:0b:d0;CMTS-MAC=00:56:2b:77:aa:43;CM-QOS=1.0;CM-VER=3.0;
2020-9-17, 14:57:04Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:39:0b:d0;CMTS-MAC=00:56:2b:77:aa:43;CM-QOS=1.1;CM-VER=3.0;
2020-9-17, 14:56:56Warning (5)Dynamic Range Window violation
2020-9-17, 14:56:51Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:39:0b:d0;CMTS-MAC=00:56:2b:77:aa:43;CM-QOS=1.1;CM-VER=3.0;
2020-9-17, 14:56:44Warning (5)Dynamic Range Window violation
2020-9-17, 14:56:44Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:39:0b:d0;CMTS-MAC=00:56:2b:77:aa:43;CM-QOS=1.1;CM-VER=3.0;
2020-9-17, 14:56:36Warning (5)Dynamic Range Window violation
2020-9-17, 14:56:31Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:39:0b:d0;CMTS-MAC=00:56:2b:77:aa:43;CM-QOS=1.1;CM-VER=3.0;
2020-9-17, 14:56:16Warning (5)Dynamic Range Window violation
2020-9-17, 14:56:11Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=40:5d:82:39:0b:d0;CMTS-MAC=00:56:2b:77:aa:43;CM-QOS=1.1;CM-VER=3.0;
2020-9-17, 14:54:56Warning (5)

Dynamic Range Window violation

 

 

Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1LockedQAM25637669000000 Hz15.4 dBmV40.3 dB00
2LockedQAM25633645000000 Hz15.4 dBmV40.4 dB00
3LockedQAM25634651000000 Hz15.5 dBmV40.4 dB00
4LockedQAM25635657000000 Hz15.6 dBmV40.8 dB00
5LockedQAM25636663000000 Hz15.6 dBmV40.8 dB00
6LockedQAM25638675000000 Hz15.5 dBmV40.4 dB00
7LockedQAM25639681000000 Hz15.7 dBmV40.3 dB00
8LockedQAM25640687000000 Hz15.6 dBmV40.3 dB00
 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA95120 Ksym/sec35600000 Hz36.8 dBmV
2LockedATDMA105120 Ksym/sec29200000 Hz36.8 dBmV
3LockedATDMA115120 Ksym/sec22800000 Hz36.8 dBmV
4LockedATDMA125120 Ksym/sec16400000 Hz38.3 dBmV

 

Thanks in advance for any help!!