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RIDICULOUSLY Slow Internet Speeds

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RIDICULOUSLY Slow Internet Speeds

I've been an Xfinity customer for about 45 days. I'm paying for 150MB UP, 10MB down. The internet has only been usable for 4 of the 45 days. HARDWIRED speed tests show 2.3MB down and 0.92 up. UNUSABLE speeds...absolutely ridiculous.

I've spent hours on the phone with tech support, I've driven and waited in line to get a new modem, they've sent a tech who said "the test passed with overrides meaning there's some network issue that's above my paygrade".

A few days later, the internet starting working for almost 3 days in a row, and now I'm back to unusable speeds.

I'm too busy to spend hours of my life trying to get a service to work.

How do I fix my ridiculously slow Xfinity internet ASAP?
Expert

Re: RIDICULOUSLY Slow Internet Speeds

Start here: Troubleshooting Guide 

 

If you haven't already, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!

 

Video: How to view power levels and event logs.


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Official Employee

Re: RIDICULOUSLY Slow Internet Speeds

Hello kiroz. Thank you for joining the Xfinity Forums and for creating your first post. I can assist with further troubleshooting your internet speed issues. I'd like to start with polling the CMTS for real-time and historical RF signal reports from your modem. I can also check your local Node/Plant for any degradation or error reports. Please send me a private message and include your full name so I can access your equipment. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
 


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Official Employee

Re: RIDICULOUSLY Slow Internet Speeds

Hi kiroz. Since I didn't get a response from you, this thread has been locked. Please don't hesitate to send a private message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!