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Protected Browsing blocking small business website https://whitetalecoffee.com

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Protected Browsing blocking small business website https://whitetalecoffee.com

Xfinity Internet user here as well as small business owner, and we just realized that Protected Browsing is blocking our website https://whitetalecoffee.com. This is not blocked anywhere else on the Internet that we've found.

 

Given that we're a US business, and Xfinity is one of the top ISPs in the country, I'm curious how this is affecting our sales if customers are welcomed to our website with scary screens like:

 

Screen Shot 2019-05-16 at 1.34.31 PM.png

 

How can we get removed from the blacklist? 

Silver Problem Solver

Re: Protected Browsing blocking small business website https://whitetalecoffee.com


@togume wrote:

Xfinity Internet user here as well as small business owner, and we just realized that Protected Browsing is blocking our website https://whitetalecoffee.com. This is not blocked anywhere else on the Internet that we've found.

 

Given that we're a US business, and Xfinity is one of the top ISPs in the country, I'm curious how this is affecting our sales if customers are welcomed to our website with scary screens like:

 

Screen Shot 2019-05-16 at 1.34.31 PM.png

 

How can we get removed from the blacklist? 


Hre is what I see without Protected Browsing:Not Private.jpg

 

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Protected Browsing blocking small business website https://whitetalecoffee.com

Thanks for looking at this, Robert.

 

I can't see the image you posted, but from your message, I'm assuming that you're able to see it, right?

 

I've confirmed with a couple people I know who also have Xfinity, and they're not experiencing the same problem. Maybe it's just the luck of the draw with us, but it's concerning that without doing anything to the controls this is being blocked for us.

 

I got multiple recommendations to call the Security team to better understand what happened here.

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Official Employee

Re: Protected Browsing blocking small business website https://whitetalecoffee.com

Hello togume. We appreciate you visiting and posting on the Xfinity Forums. I was able to visit your website without any errors. Have you tried to reproduce the error when using a difference web browser? 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Protected Browsing blocking small business website https://whitetalecoffee.com

Hi togume. We did not see any further response from you. This thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!