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Problem with internet speed since we "upgraded"

New Poster

Problem with internet speed since we "upgraded"

Has anyone else experienced a significant loss of internet speed after doing a so called "upgrade" through Comcast?  This company is the worst.  They cut off your favorite channels from the viewing line up - like ID and then try to tell you that you are getting much faster internet service.  

Why would they ever think anyone would want them to handle our phones or home security?

Silver Problem Solver

Re: Problem with internet speed since we "upgraded"

Comcast changed my plan from 250/10 to 400/10.  Speedtest.net is now testing at 490/12.

 

There are two components to speed; the gateway and the data plan.  If you don't get a new gateway that supports the higher speed, you won't get it.

 

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I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Problem with internet speed since we "upgraded"

Do you think this is something that should be discussed prior to an upgrade?
Expert

Re: Problem with internet speed since we "upgraded"


@redrover43 wrote:

Has anyone else experienced a significant loss of internet speed after doing a so called "upgrade" through Comcast?  This company is the worst.  They cut off your favorite channels from the viewing line up - like ID and then try to tell you that you are getting much faster internet service.  

Why would they ever think anyone would want them to handle our phones or home security?


My services are working quite nicely, and I have Quad Play Premier. 

While I realize not everyone's going to have a smooth experience with their services - that's what this forum is for, after all, to help each other out - if you're interested in assistance with your issue,  please post the information requested on this thread,


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Unless so specifically stated, my opinions written herein are my own and do not necessarily reflect the views of Comcast, its official employees or affiliates.


I am not a Comcast Employee.
I am a regular customer volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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