Community Forum

Poor internet speeds

Contributor

Poor internet speeds

I’ve noticed my Blast Tier speeds are way down. It’s 4:45 am and I am getting only 10 Mbps.

 

http://speedtest.xfinity.com/results/JJ9SQSWQQ1XQNNJ

 

My modem is older but this is way low. Suggestions? Thanks.

 

 

Silver Problem Solver

Re: Poor internet speeds

My speed was reduced yesterday.  I called 1800comcast - internet and the rep said she saw an issue and did a reset of my gateway and my speed was back to normal.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Contributor

Re: Poor internet speeds

Thanks. They got me to 25 Mbps but my modem needs to be replaced so shipping now for an upgrade.
Expert

Re: Poor internet speeds

@TitanJeff

This might be helpful: https://forums.xfinity.com/t5/Your-Home-Network/Approved-Xfinity-Network-Devices/m-p/3109887


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.