Community Forum

Poor internet speeds

Contributor

Poor internet speeds

I’ve noticed my Blast Tier speeds are way down. It’s 4:45 am and I am getting only 10 Mbps.

 

http://speedtest.xfinity.com/results/JJ9SQSWQQ1XQNNJ

 

My modem is older but this is way low. Suggestions? Thanks.

 

 

Silver Problem Solver

Re: Poor internet speeds

My speed was reduced yesterday.  I called 1800comcast - internet and the rep said she saw an issue and did a reset of my gateway and my speed was back to normal.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Contributor

Re: Poor internet speeds

Thanks. They got me to 25 Mbps but my modem needs to be replaced so shipping now for an upgrade.
Expert

Re: Poor internet speeds

@TitanJeff

This might be helpful: https://forums.xfinity.com/t5/Your-Home-Network/Approved-Xfinity-Network-Devices/m-p/3109887


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!