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Poor connection issues

Regular Visitor

Poor connection issues

Starting this past weekend we have been having a number of issues at our house. The internet connection has become very slow, and the router seems to reset itself multiple times a day (all the lights on the front go out except for the power light, the internet drops at the same time until after the router has reset itself). I've gone through the resetting of the router checked all of the cables with the exception of the one that is connected to the pole.  After doing some digging it looks like my downstream power and SNR are too low. Here are the results as they currrently stand: 

 

 
Downstream Channel Bonding Value
Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
519 MHz
489 MHz
495 MHz
501 MHz
507 MHz
513 MHz
525 MHz
531 MHz
543 MHz
549 MHz
555 MHz
573 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
609 MHz
615 MHz
621 MHz
627 MHz
633 MHz
651 MHz
663 MHz
SNR
31.404 dB
31.689 dB
32.073 dB
31.994 dB
31.616 dB
31.616 dB
31.136 dB
31.616 dB
31.689 dB
31.689 dB
31.335 dB
29.807 dB
29.529 dB
29.397 dB
29.063 dB
28.359 dB
28.359 dB
28.224 dB
27.936 dB
27.967 dB
27.494 dB
27.144 dB
26.387 dB
25.993 dB
Power Level
-8.300 dBmV
-6.200 dBmV
-6.600 dBmV
-6.900 dBmV
-7.600 dBmV
-7.700 dBmV
-8.000 dBmV
-8.000 dBmV
-8.500 dBmV
-9.100 dBmV
-9.400 dBmV
-11.500 dBmV
-12.400 dBmV
-12.400 dBmV
-12.800 dBmV
-13.800 dBmV
-13.600 dBmV
-14.800 dBmV
-15.100 dBmV
-15.200 dBmV
-16.300 dBmV
-16.500 dBmV
-18.000 dBmV
-19.200 dBmV
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
 
 
 
Upstream
Channel Bonding Value
Index
1
2
3
4
Lock Status
Locked
Locked
Locked
Locked
Frequency
36 MHz
16 MHz
23 MHz
29 MHz
Symbol Rate
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
Power Level
34.500 dBmV
34.500 dBmV
35.000 dBmV
35.000 dBmV
Modulation
64 QAM
64 QAM
64 QAM
64 QAM
Channel Type
ATDMA
ATDMA
ATDMA
ATDMA

 

How would I go about fixing this? Or do I need a tech to come out?

Expert

Re: Poor connection issues

WOW ! You have a severe cable tilt issue going on there. I would get a tech out for this !



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