Hello, long time customer. ive been having the same internet ping spike issues for the past year or so. Every two months or so i start to experience ping spikes from 50ms-600ms in a matter of a second. The same thing always happens a technician comes does nothing, he schedules me for a advanced technician and he comes looks at the tower and says itll be fixed in 72 hours. this has happened over 4 times. I need an answer as to why this happens and why they dont fix it so it doesnt happen again. i pay over 300$ a month for internet that barely works. if theres anything i can do to avoid having to wait weeks for them to fix it everytime please let me know. thanks! below are the PING MS test and the speed test.
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