Community Forum

Packet loss

DannyDan
Regular Visitor

Packet loss

Hey everyone,

 

I'm experiencing packet loss when trying to play online. But support is saying that everything is ok.

Here is my uotrace log:

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.0.1 1 1ms 1ms 0% 101 / 101 1ms / 2ms
* Unknown Host * 96.120.89.221 2 9ms 9ms 1% 99 / 101 7ms / 24ms
be-10007-rur01.santaclara.ca.sfba.comcast.net 162.151.30.121 3 8ms 9ms 1% 99 / 101 7ms / 25ms
be-232-rar01.santaclara.ca.sfba.comcast.net 162.151.78.253 4 9ms 10ms 3% 97 / 101 8ms / 27ms
be-299-ar01.santaclara.ca.sfba.comcast.net 68.86.143.93 5 10ms 13ms 2% 98 / 101 8ms / 201ms
* Unknown Host * 96.108.99.57 6 10ms 11ms 3% 97 / 101 9ms / 32ms
* Unknown Host * 0.0.0.0 7 0ms
* Unknown Host * 0.0.0.0 8 0ms
* Unknown Host * 4.79.23.202 9 80ms 81ms 2% 98 / 101 79ms / 96ms
* Unknown Host * 159.153.92.10 10 77ms 76ms 2% 98 / 101 73ms / 95ms
* Unknown Host * 159.153.92.78 11 75ms 77ms 2% 98 / 101 74ms / 144ms
easo.ea.com 159.153.64.173 12 74ms 75ms 0% 100 / 100 74ms / 93ms

 

My connection is hardwired to router+modem(almost new netgear c6250), reboot & factory reset do nothing I'm seeing packet loss all the time. Here is modem stats:

modemStats.PNG

 In-game screenshot:

packetLoss.png

It's not a game issue because switching to tethering from a mobile phone internet shows no packet loss at all:

tethering.PNG

 

The game is absolutely unplayable with such packet loss. Is there any way to fix this issue?

MSOUZA16
New Poster

Re: Packet loss

I wouldnt expect much from phone support 😕

DannyDan
Regular Visitor

Re: Packet loss

Absolutely impossible in the evenings:

packetLoss3.PNG

 Here is the trace:

trace.PNG

 

DannyDan
Regular Visitor

Re: Packet loss

So I've bought Arris SB6190 tried wired - still packet loss, changed it on Motorola mb7621 tried wired - still packet loss. Last test couple of minutes ago:

packetLoss.PNG

Trace:

trace.PNG

I have connection stated as 75/5 but here are my speed test results: 

speedtest.PNGdslSpeed.PNG

 

RockyTopGunner
Regular Visitor

Re: Packet loss

Did you ever get help from xfinity on this? I have the same issues in Memphis. They literally put advertisements on Facebook for gamers but they can't resolve packet loss issues. It's beyond a joke at this point that this company is so incompetent.