Recently moved to a new apartment and currently have been unable to maintain a stable connection when using chat programs (discord mainly) and when playing video games online, this includes a ping of 130. The connection seems to be flucuating widely. I've factory reset my modem/router, re plugging in everything and still am getting this issue. When testing internet speeds, its been normal with no issues. Not really sure what next steps to to take. MODEM: Netgear cm500-100NAS Router: Netgear N300 - WNR2000v5 Xfinity Plan: 150Mbps.
You got something going on there, you are only locked onto one upstream channel.
I've asked an employee to check the headend server for real-time and historical signal reports from your modem. They can also check your local node/plant for any degradation or error reports. You can expect a reply in this thread.
Yep. Noise ingress in the upstream channels / return path can cause the un-bonding of channels.
Hi Buch4225, I can help review signals going to and from your modem on my side. Please send me a private message with your full name to begin.
Hi Buch4225, thank you for working with me through private message and glad I could help schedule a technician for you. Please reach back out if you still need assistance.