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PS4 CONNECTION ISSUES BOTH WIFI AND EHTERNET

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PS4 CONNECTION ISSUES BOTH WIFI AND EHTERNET

Hi, hopefully someone can help on here before having to call xfinity on the phone. I just got xfinity and have the 150 mbps plan as I wanted to have plenty of speed for gaming. However I seem to be having problems with my ps4 and connecting. I am able to connect both by wifi and lan (ethernet cable), and able to download games over these connections. The problem happens when I try to play online and I am automatically disconnected from servers or have horrible lag. I cannot find anything online to help, most likely because I cannot word the problem properly in the search bar when I try to look up a solution on google. 

Contributor

Re: PS4 CONNECTION ISSUES BOTH WIFI AND EHTERNET

I too suffered the same as you when gaming online, both PS4 & XBox One S. The culprit was the Xfinity gateway(XB6). The lag and disconnects happened through LAN & wireless. I returned the gateway, bought my on modem and a high end Tri-band router. Gaming is GOOD! 

You did not mentioned the equipment you're using.....

Expert

Re: PS4 CONNECTION ISSUES BOTH WIFI AND EHTERNET

@pmoski

Start here: troubleshooting guide. If you still need help, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.