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PLEASE HELP high ping issue which doesnt allow me to game online or use voice or video chat

mattc88
Regular Visitor

PLEASE HELP high ping issue which doesnt allow me to game online or use voice or video chat

Is there anyone that can help me with this issue. I get ping that constantly spikes and sometimes stays high to the point where gaming on any devices with any game online is impossible. The same goes for video and voice chat  through games or individual apps.  I had this problem the 1st 6 months of 2020 and now it has started up again.  Every tech that has come here has said there is nothing wrong on my end and the last tech that was here on Jan 12, 2021 said he was 99% sure that it was a node issue and he would put in a call to have someone look at it. The problem is whenever i call or use chat through xfinity, they say there was nothing put in for that. The same thing happend last year where i had multiple people tell me a bunch of things were getting done only to find out weeks later that nothing was done and the requests were not put in the system.  I understand that node issues are probably tough or annoying to fix but having problems for months only to be told what they think the problem is to not have it adressed is absolutly rediculous. I've been nothing but polite and understanding in all my conversations and still nothing gets done. There never seems to be a problem about getting their bill on time though, if its late by 5 min i'll get 20 alerts but to fix a service that i pay 250 for, i get ignored.  1 thing i learned is to never mention gaming with comcast because they will go straight to blaming the games and not take anything you say seriously, even if one of their own techs says its a problem on their end

orawhilealley
Contributor

Re: PLEASE HELP high ping issue which doesnt allow me to game online or use voice or video chat

You can try pretty much for any website or tool you can find.

for example; Packet Loss Test – Test Your Connection Quality

I included a screenshot of just maximum allowed settings.

I am just not sure you understand how connectors work.

If your connector accepts 100 megabytes a second connection. Don't expect that actual connection. Because if you have 10 devices connected to a single wire. That divides accordingly.

Screenshot (8).png
Screenshot (9).png
mattc88
Regular Visitor

Re: PLEASE HELP high ping issue which doesnt allow me to game online or use voice or video chat

Im gonna assume you posted that to the wrong topic because that is not relevant in any way to my problem. I have gigabyte internet with no problems with the speeds. My problem is from huge ping spikes that constantly happen wether im wired/wireless. Any device, multiple devices or just 1. Any game on several devices
EG
Expert

Re: PLEASE HELP high ping issue which doesnt allow me to game online or use voice or video chat

The problem may be being caused by a capacity / traffic congestion issue on your local cable segment / node.

 

I'm going to escalate your issue to the Comcast corporate employees that are available to these boards for review. You should get a reply here in your topic. Good luck !

 

 



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ComcastChe
Official Employee

Re: PLEASE HELP high ping issue which doesnt allow me to game online or use voice or video chat

Hi @mattc88! We truly appreciate your patience while trying to get help with your internet issues. We'd be happy to investigate and help get this resolved. We can check for noise, signal issues, your node's health, and anything else that would be causing this. If we need to involve your local techs and maintenance team, we can work as the middlemen to ensure we aren't dropping the ball. 

 

To get started, please send a private message with your full name, as it appears on your billing statement and the numbers associated with your service address. To send a message, click on my name, "ComcastChe," then click send a message. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!