My internet has been a little shaky lately ( past 2 months or so ). Drops my connect a couple of times a day. I recently switched my work computer and have it hardwired to the cable modem and the issue persists. I originally figured it was just some 5G interference but realize that it is not. When I double checked when this happens all devices get dropped ( 5g 2.4 and of course my hardwired connection). Have done all the typical things but not resolution. Only thing I notice that I don't believe was present before is that only 1 upstream channge is getting bonded. I'm on blast service, 250Mb/15Mb
Index 1 2 3 4
Lock Status Locked Not Locked Not Locked Not Locked
Frequency 36.50Mhz 17.30 Mhz 23.70Mhz 30.10Mhz
Symbol Rate 5120 KSym/s 0 KSym/s 0 KSym/s 0 KSym/s
Power Level 43.00 dBmV 0.00 dBmV 0.00 dBmV 0.00 dBmV
Modulation 64 QAM QPSK QPSK QPSK
Any assistance would be greatly appreciated.
Channel Type DOCSIS2.0 (ATDMA) (Unknown) (Unknown) (Unknown)
I swapped to my backup wifi router an arris sb6900-ac and all 4 upstream channels bonded and everything looks good. Guess its time to return the comcast one....
Hi there, webber_1998. I am glad that you purchasing your own modem resolve the issue. If you have any other questions, please feel free to reach out. Thank you for being a valued Comcast customer.