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What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
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Can't see your pic. Since you are a new poster, it likely needs to be approved by a Forum Admin.
You could try hosting it at one of those free third-party pic hosting sites and post the link to it here.
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Hmmmm.. Those stats are o/k. Have you tried powercycling / re-starting the 6183 ? No joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. This can sometimes help re-pull / lock on to the multiple channels.
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Perhaps they were temporarily deliberately taken down by them for some sort of maintenance / upgrades on your local CMTS / system. I'm going to ask an official CC employee to see if they can check in to this. You should get a reply from them here. Good luck !
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Hi @smcrockett,
Thanks for using the Xfinity forums to inform us of the internet issues you're having. I can take a deeper look into this. Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name, and the name of the account holder if it's different than yours.
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If you are only seeing one channel up/down and are getting speeds of 30/4 - it means your modem has a default bootfile. @ComcastChe should be able to address this for you 
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Hi @smcrockett,
Sorry for the delay. I've completed some troubleshooting on my end. When you have a moment, please reply to my private message or let me know here if there is a change on your end.
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You're welcome. Great, I'm happy it's better now. I sent a provisioning signal to the modem. If you do run into any more issues, let us know. We'd be happy to help however we can.
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